Accessibility: Designing digital
products so they are usable by people with disabilities,
including those with visual, auditory, motor, or
cognitive impairments.
Affordance: The quality of an object
that suggests how it should be used, such as a button
that looks clickable.
A/B Testing: A method of comparing two versions of a webpage or app to determine which performs better based on user interactions.
Affinity Diagram: A tool used to organize and group ideas or data points based on their natural relationships, helping to identify patterns and insights.
Breadcrumbs: A navigation aid that
shows users their current position within a website’s
hierarchy and allows them to navigate back to previous
pages.
Behavioral Design: Design strategies
aimed at influencing user actions and decisions through
behavioral cues and design elements.
Best Practices: Widely accepted
guidelines and techniques that lead to effective design
solutions and improved user experiences.
Card Sorting: A UX research method
where users organize information into categories to help
design or evaluate information architecture.
Contextual Inquiry: A user research
method involving observations and interviews in the
user's environment to gain insights into their
needs and behaviors.
Customer Journey Map: A visual
representation of the steps and interactions a user goes
through to achieve a specific goal with a product or
service.
Design Thinking: A human-centered
approach to innovation and problem-solving that involves
empathizing with users, defining problems, ideating
solutions, prototyping, and testing.
Drop-Down Menu: A UI element that
reveals a list of options when clicked, allowing users
to select from multiple choices.
Dynamic Content: Content that changes
based on user interactions, preferences, or other
contextual factors.
Empathy Map: A tool used to understand
and visualize users’ thoughts, feelings, and behaviors
to gain deeper insights into their experiences.
Eye Tracking: A technique for measuring
where users look on a screen to understand visual
attention and interaction patterns.
Exploratory Testing: Content that
changes based on user interactions, preferences, or
other contextual factors.
Facial Coding: A human-centered
approach to innovation and problem-solving that involves
empathizing with users, defining problems, ideating
solutions, prototyping, and testing.
Feature Creep: The gradual addition of
unnecessary features to a product, which can lead to
increased complexity and potential usability issues.
Friction: Any element of a design that
hinders or slows down the user’s ability to complete a
task efficiently.
Gamification: The application of game
design elements in non-game contexts to engage and
motivate users, such as using points or badges for
completing tasks.
Gestalt Principles: Principles that
describe how people perceive and organize visual
elements into groups or wholes, including concepts like
proximity, similarity, and continuity.
Grid System: Content that changes based
on user interactions, preferences, or other contextual
factors.
Heuristic Evaluation: A usability
inspection method where experts evaluate a product based
on established usability principles to identify
potential issues.
High-Fidelity Prototype: A detailed and
interactive prototype that closely resembles the final
design, used for user testing and feedback.
Hover State: Content that changes based
on user interactions, preferences, or other contextual
factors.
Information Architecture (IA): The
organization and structuring of content within a product
to facilitate easy navigation and retrieval of
information.
Interaction Design (IxD): The design of
interactions between users and a product, focusing on
how users engage with the system and how it responds.
Interface: Content that changes based
on user interactions, preferences, or other contextual
factors.
Journey Mapping: A visual
representation of the user’s complete experience with a
product, showing touchpoints, interactions, and emotions
throughout the process.
Journey Mapping: A design approach
where features or elements are developed as needed
rather than upfront, allowing for iterative development
based on user feedback.
Jargon: Specialized terms used within
the UX field that may not be familiar to those outside
the industry.
Design Key Performance Indicators (KPIs): Metrics used to evaluate the success of UX design and
measure performance against objectives, such as user
engagement and conversion rates.
Knowledge Base: A centralized
repository of information and resources about a product
or service, used to assist users in finding answers and
resolving issues.
Layout: The arrangement of visual
elements on a page or screen, including how content is
organized and presented to enhance usability and
readability.
Low-Fidelity Prototype: A simple, often
rough prototype used to explore design concepts and
gather early feedback, usually created with sketches or
wireframes.
Lean UX: Content that changes based on
user interactions, preferences, or other contextual
factors.
Microinteractions: Small, subtle design
elements or animations that provide feedback, guide
users, or enhance the overall user experience, such as
button animations. Minimum Viable Product (MVP)
A
version of a product with just enough features to meet
the basic needs of early users and gather feedback for
further development.
Mood Board: A visual collage of images,
colors, and design elements used to convey the desired
aesthetic and feel of a product or brand.
Navigation: The system that allows
users to move through and interact with a website or
application, including menus, links, and other
navigational tools.
Needs Analysis: The process of
identifying and understanding user needs and
requirements to inform the design and development of a
product.
Nudge: Content that changes based on
user interactions, preferences, or other contextual
factors.
Onboarding: The process of introducing
new users to a product or service, often through
tutorials, tooltips, or guided tours, to help them get
started effectively.
Open Card Sorting: A method where users
categorize information into groups they define
themselves, providing insights into how they naturally
organize content.
Overlays: Content that changes based on
user interactions, preferences, or other contextual
factors.
Persona: A semi-fictional character
representing a segment of the target user base, created
based on user research to guide design decisions and
prioritize features.
Prototyping: The process of creating
early models or versions of a product to test ideas,
gather feedback, and refine designs before full-scale
development.
Progressive Disclosure: A design
technique that involves revealing information
progressively to avoid overwhelming users and to present
only what is necessary at each stage.
Qualitative Research: Research methods
focused on understanding users’ behaviors, attitudes,
and motivations through techniques such as interviews
and observations.
Questionnaire: A tool used to collect
information from users through a series of questions,
often used in surveys and research studies to gather
feedback.
Quick Wins: Content that changes based
on user interactions, preferences, or other contextual
factors.
Responsive Design: A design approach
that ensures a website or application adapts to
different devices and screen sizes, providing a
consistent user experience.
Retention Rate: The percentage of users
who continue to use a product or service over time,
often used to measure user satisfaction and
engagement.
Rapid Prototyping: Content that changes
based on user interactions, preferences, or other
contextual factors.
Scenarios: Narratives that describe how
users interact with a product in specific contexts,
helping designers understand user needs and design
appropriate solutions.
Sitemap: A visual or textual
representation of the structure and hierarchy of a
website or application, used to plan navigation and
content organization.
Storyboarding: Content that changes
based on user interactions, preferences, or other
contextual factors.
Task Analysis: The process of examining
the steps and actions required to complete a specific
task, helping to design interfaces that support user
goals effectively.
Typography: The design and arrangement
of text within a product, including font selection,
size, line spacing, and alignment, to enhance
readability and visual appeal.
Testing: Content that changes based on
user interactions, preferences, or other contextual
factors.
Usability: The ease with which users
can interact with a product and achieve their goals
effectively. Key aspects include learnability,
efficiency, and satisfaction.
User Flow: A visual representation of the steps a user
takes to complete a specific task within a product,
illustrating the sequence of actions and decisions.
User Interface (UI): Content that
changes based on user interactions, preferences, or
other contextual factors.
Visual Hierarchy: The arrangement of
elements in a design to guide users’ attention and
emphasize important information, often through size,
color, and placement.
Viewpports: The visible area of a web
page or application on a user's screen. Design must
ensure content is accessible and usable across different
viewport sizes and devices.
Validation: The process of confirming
that a design or feature meets user needs and
requirements. This often involves testing with real
users and obtaining feedback to ensure the design
functions as intended.
Value Proposition: A statement or
feature that explains the benefits and unique value a
product or service offers to users, helping to
differentiate it from competitors.
Wireframe: A low-fidelity visual
representation of a web page or application layout, used
to outline the basic structure and functionality without
detailed design elements.
Workflow: The sequence of steps or
processes that users follow to complete tasks or achieve
goals within a product. Understanding workflows helps
streamline interactions and improve efficiency.
White Space: Content that changes based
on user interactions, preferences, or other contextual
factors.
XML Sitemap: A file that lists all the
pages of a website in XML format, helping search engines
index the site efficiently and ensuring that all pages
are discoverable.
X-Factor: The unique quality or feature
of a design that sets it apart from competitors and adds
exceptional value or appeal to users.
Yield Rate: In UX research, the yield
rate refers to the proportion of users who complete a
particular action or conversion goal relative to the
number of users who started the process. It helps
measure the effectiveness of design
elements in achieving desired outcomes.
Yearly Trends: Analysis of UX metrics
and user behavior data over the course of a year.
Identifying yearly trends helps understand long-term
changes in user preferences, behavior, and engagement,
guiding strategic design decisions.
Yield Maximization: Content that
changes based on user interactions, preferences, or
other contextual factors.
Zero State: The initial or empty state
of a product or page when there is no data or content to
display, often used to guide users on the next steps or
actions.
Zoom: The percentage of users who
continue to use a product or service over time, often
used to measure user satisfaction and engagement.
Zen Mode: A design approach or feature
that minimizes visual clutter and distractions to help
users concentrate on a single task or goal, often used
in content creation or reading applications.