Accompanied Shopping
A qualitative market research methodology in which
pre-selected respondents walk around a store as if they
were doing their regular shopping, but they are
accompanied by a researcher who observes everything,
from how they approach the store and what they look for
to what they like and dislike.
Acquiescence Bias
Also known as agreement bias or “yea-saying”, it is a
type of response bias common in survey research in which
respondents choose a positive response option or
indicate a positive connotation disproportionately more
frequently. Respondents do so without considering the
question's content or their "true"
preference.
Ad Hoc Research
It is usually conducted for and funded by a single client company, and the results are proprietary to the client. It is specifically designed to address a particular problem or issue, and it is usually done when there is insufficient existing information.
Affective Component
Concerned with a consumer's emotions or feelings
towards a specific product or service, it is evaluative
in nature and determines an individual's overall
assessment of the attitude object in terms of some kind
of favorableness rating.
Aided Awareness
It measures how many people depict knowledge of a brand or product when prompted. It is also known as prompted awareness (brand recognition). Including both closed-ended and open-ended questions can help you measure both aided and unaided brand awareness in the same survey.
Analyze (or) Analysis
It is a comprehensive assessment of a market within a
specific industry in which market dynamics like volume
and value, potential customer segments, buying patterns,
competition, and the like are studied.
Anonymity
Anonymity of information collected from research
participants means that the project either does not
collect identifying information about individual people
(e.g., name, address, email address, etc.) or cannot
link individual responses to participants'
identities.
Area Sampling
When a complete frame of reference is not available,
area sampling is used. The overall investigation area is
divided into small sub-areas that are sampled at random
or according to a predetermined process (stratification
of sampling).
Atomistic Test
It attempts to assess a participant's reaction in a
research group (possibly a focus group or deliberative
research group) to a single component or element of a
concept or proposition. An atomistic test differs from
gauging reaction to the entire concept or proposition
which would be an example of holistic testing.
Attitude
It attempts to assess a participant's reaction in a
research group (possibly a focus group or deliberative
research group) to a single component or element of a
concept or proposition. An atomistic test differs from
gauging reaction to the entire concept or proposition
which would be an example of holistic testing.
Attribute
It is a word or phrase that describes a qualitative
characteristic of an idea or object under consideration,
such as gender, but age is a variable. [Attribute
analysis is a market research technique that looks at
marketing communications to see how competing
products/services are defined and how they are
positioned.]
Awareness
It is a measure of how well respondents understand an
object or an idea. There are two types of awareness:
spontaneous (or unaided) awareness and prompted (or
aided) awareness. [For example, brand awareness is the
number of people who are conscious of or are acquainted
with a specific brand, company, or product.]
Back Translation
Also known as reverse translation, it is a method of
validation in which content (such as a survey) is
translated back to its original language and then
compared to the source text. The goal is to identify
discrepancies and assess the translation's
accuracy.
Bias
It refers to any emerging distortion that skews the
results away from reality. Bias usually results from
process flaws, which boil down to insufficient feedback
techniques.
Biased Question
A question is biased if it is phrased or formatted in
such a way that it steers respondents toward a
particular answer. There is a risk of question bias even
if your queries are complex, making it difficult for the
respondent to understand and answer honestly.
Biased Sample
Sampling bias occurs when members of the intended
population are chosen incorrectly - either because they
have a lower or higher chance of being chosen. For
instance, presidential election voters are the most
well-known and easily understood example of sampling
bias.
Blind Testing
It is a method of consumer testing products or packages
in which consumers are unaware of the underlying brand
being evaluated. The goal is to concentrate on the
inherent product characteristics so that the direction
for R&D product development can be clearly
defined.
Branching Question
Using questions based on previous answer choices,
branching survey questions direct users down conditional
paths. While initially asking users a less generalized
set of questions, these surveys enable survey
administrators to collect valuable market and
segmentation data available only with a customized set
of questions.
Brand
It can be a product, service, or a concept that is
different from other products, services, or concepts in
order to facilitate communication and marketing.
Branding is the process of developing and disseminating
the brand name, as well as its characteristics and
personality.
Brand Awareness
It is the degree to which consumers recognize a product
by its name under various conditions. Ideally,
consumers' brand awareness would include positive
perceptions of the qualities that set the product apart
from the competition.
Brand Equity
Brand equity is the value premium that a company
generates from a product with its brand name. Companies
can build brand equity for their products by making them
memorable, easily recognizable, and superior in terms of
quality and dependability. It describes the financial
value of a brand in relation to a company's
bottom-line profit.
Brand Essence
It is the set of fundamental values that defines a brand
and serves as a foundation for the brand to appear
consistent and authentic. It defines a brand's
values, shapes its overall identity, and aims to evoke a
specific thought, feeling, or emotion in consumers. Even
if the executional characteristics of marketing
variables (like packaging and advertising) change over
time, these values remain constant. Brand essence is
essentially a template against which all brand-related
activity can be developed and integrated.
Brand Image
It refers to how customers perceive your brand and how
they feel about their interactions with you. Many
factors influence consumer opinion, including the
quality of your brand's products, the impression
you make through marketing, and levels of customer
service.
Brand Loyalty
A consumer's positive feelings towards a brand,
which translates to frequently purchasing the
brand's products, regardless of deficiencies, a
competitor's actions, or changes in the
environment, are referred to as brand loyalty. It is a
broad term used to describe the extent to which
consumers prefer one brand over another. Since consumers
frequently buy or use multiple brands, brand loyalty is
a relative measure.
Brand Personality
A brand personality is a framework that assists an
organization in shaping how people perceive its product
or service. The brand personality of a company elicits
an emotional response in a specific consumer segment,
with the goal of inciting positive actions that benefit
the company. It is an expression of a brand's
fundamental core values and characteristics, described
and experienced as human personality traits such as
friendliness, intelligence, and innovation.
Brand Positioning
It refers to the unique value that a brand presents to
its customers, essentially the brand's position in
relation to its competitors in a predefined space. It is
a marketing strategy developed by brands to establish
their brand identity while communicating their value
proposition, which is why a customer prefers their brand
over others. Consumer criteria, e.g., "value for
money," may be used to define the space.
Brand Proposition
Also known as a brand statement or value proposition, it
is a sentence or phrase that encapsulates the brand
benefits, e.g., a brand with technical superiority or a
brand that guarantees next-day delivery. Often a brand
benefit is translated into an end-line that becomes part
of the brand communication on advertising, packaging, or
promotions, e.g., "the world's favorite
airline", and is useful in engaging potential
customers and increasing market interest.
Brand Share
A share is a percentage of the total. Hence, a company
share is the proportion of a company's revenue in a
market. Similarly, a brand share is the proportion of a
specific company's brand sales in a market. Brand
shares can be expressed in terms of the sales value or
the volume of units sold.
Branding
It is the process of establishing a distinct identity
for a company in the minds of its target audience and
customers. At its most fundamental, branding consists of
a company's logo, visual design, mission, and tone
of voice.
CAGR
Compound annual growth rate is the average annual
percentage growth rate over a set of n observations. The
formula for calculating CAGR% is: ((last value/first
value) ^(n-1))-1
CAPI
It is computer-aided personal interviewing in which
responses from a personal interview are keyed directly
into a computer and the interview is managed by a
specially designed program. The program checks for
invalid responses and will not accept responses that are
outside of the prescribed limits, so subsequent data
editing and keying in are avoided.
CATI
It is computer-assisted telephone interviewing in which
responses are typed directly into a computer and the
interview is managed by a specially designed program.
CATI checks for invalid responses and will not accept
responses that are outside of the prescribed limits, so
subsequent data editing and keying are avoided.
CAWI
Computer-aided web interviewing (CAWI) occurs when
respondents complete a survey and computer software
presents each question only after the previous question
has been completed. Subsequent questions can be tailored
to the answers to previous questions, allowing
intelligent routing plans to be used in these
surveys.
Chat Room
It is a scenario in which participants in different
locations are invited to join a virtual group discussion
using their computers and the Internet. A moderator may
or may not be present during the discussion, and
comments are communicated in writing on members'
screens.
Completion Rate
It is the proportion of qualified respondents who
complete the interview – the number of people who have
completed the survey in its entirety divided by the
number of people to whom the survey was sent.
Concept Testing
It entails asking customers questions about your product
or service concepts and ideas before actually launching
it. As a result, you can gauge your customers'
acceptance and willingness to buy and thus make critical
decisions prior to the launch.
Consumer Panel (aka Panel)
It is a representative sample of people who have agreed
to provide pre-specified information needed for consumer
or business research. These specialized panel groups can
take part in a variety of research projects like
purchasing, media consumption, or lifestyle activities
sponsored by the research organization.
Consumer Satisfaction Surveys
It is a survey designed to help businesses learn what
their customers think about their products or services,
brand, and customer service. It can include both
qualitative and quantitative research methods.
Consumer Survey
Consumer surveys provide information about consumer
satisfaction with existing products as well as their
opinions and expectations about new products and
services.
Content Analysis
It is a technique for breaking down written material
into meaningful units using carefully designed rules. It
determines the presence of specific words, themes, or
concepts in qualitative data (i.e., text). Researchers
can use content analysis to quantify and analyze the
presence, meanings, and relationships of specific words,
themes, or concepts.
Continuous Panel
A consumer panel known as a "Continuous Panel"
includes participation from the same respondents across
time. [An ad hoc panel, in contrast, uses a pre-selected
group of willing respondents as and when they are
needed.]
Copy Testing
It is a technique for assessing the level of
comprehension, impact, awareness, and credibility that
an advertisement may produce. Following the presentation
of the advertisement, respondents are asked about their
thoughts.
Cost per Interview
It identifies the project's cost per survey. Cost
per interview is the set fee an organization pays to
obtain qualified responders for a project or study.
Data Collection
It is the process of gathering and analyzing data on
relevant variables in a predetermined, systematic way
that makes it possible to respond to formulated research
questions, test hypotheses, and assess results.
Data Processing
It occurs after the information is gathered and
transformed into a usable form. Data processing must be
done appropriately in order to avoid having a
detrimental impact on the final product, or data output,
and is typically carried out by a data scientist or team
of data scientists.
Debrief
It includes presenting research findings to clients. For
example, debriefing becomes a necessary component of the
consent procedure when deceit is included in the
research study. Participants receive a thorough
explanation of the hypothesis being tested, the methods
used to trick them, and the reason(s) why it was
necessary to trick them during the debriefing.
Demographic Information
Demographic information is used to better understand the
traits of the customers who consume their goods and
services. Demographics can identify the people to whom
your brand attracts most based on their age, geography,
gender, employment status, income, and a myriad of other
factors.
Depth Interview (aka In-depth Interview)
Intensive one-on-one interviews are conducted using the
depth interview, which is a highly concentrated
qualitative research technique. The purpose is to narrow
in on a certain good, circumstance, or goal and learn
more about how consumers behave.
Diary
It is a log in which information about a
respondent's interactions with a topic or product
is recorded. Diaries are frequently given to respondents
when they obtain a product to use at home. They can also
be used as a record of regular purchases or watching
habits.
Diary Panel
A sample of respondents will be requested to keep a
journal of their experiences or observations over a
specific time period as part of a diary panel market
research study.
Direct Observation
The practice of observing events, processes, or
behaviors as they take place in order to gather data
about the subject is referred to as direct
observation.
Direct Question
A direct question is one that ends with a question mark
and hence, is inherently open-ended. It is a question to
respondents about their own behavior.
Discussion Guide
It is a list of questions and topics to be discussed
with a user interview participant. A discussion guide
usually starts with an introduction, then moves on to
warm-up questions, exploratory questions, and a
debrief.
Door-to-Door Survey
It is aimed to target residents of a given region or
community. Researchers can ensure that they are
collecting responses/data from an isolated audience by
conducting a door-to-door survey. Door-to-door surveys
are essential for collecting data from respondents who
might not otherwise be willing or able to take part in
other survey procedures, like those that are carried out
online and sent by email.
Dyad
In qualitative market research, dyads are conversations
between two participants. These two participants could
either know each other, like a parent and child, or
could be strangers. The participants are joined by a
moderator. Dyads frequently work best to contrast
opposing points of view and get opinions on a subject
from both sides, e.g., users of two competing brands.
Eligibility Criteria
It refers to the criteria that a person must fulfill to
be accepted for a particular research project or study.
These specifications aid in ensuring that participants
are comparable to one another in terms of
characteristics such as similar demographics.
Executive Summary
A complete overview of a market research document, an
executive summary summarizes essential aspects for its
readers, saving them time and enabling them to
comprehend the study's overall content.
Experience Survey
It is a technique for conducting surveys among those who
have first-hand knowledge of the issue under study.
There won't be a formal questionnaire because it
will be conducted as a casual conversation. The
researcher may, however, only have a list of subjects to
research.
Exploratory Research
refers to a topic's first step of using
unstructured methods (such as group discussions or
in-depth interviews) in order to generate hypotheses
and/or gain a deeper understanding of the situation.
Extended Group Discussion
An extended focus group discussion goes beyond what is
the usual length of a focus group. Usually, it lasts
around 3-4 hours (compared with the usual time of around
an hour and a half).
Eye Tracking Research
Eye-tracking equipment enables researchers to detect
where study participants focus their visual attention,
what they pay attention to, and what they ignore by
monitoring and measuring eye movements, pupil dilation,
point of gaze, and blinking. Eye-tracking studies help
capture participants' eye movements while they are
looking at stimuli, such as an online advertisement.
Field Experiment
Field studies are conducted apart from a lab environment
(in a natural setting) where the external validity is
usually higher than the internal validity). To evaluate
claims of causal links, individuals are randomly
assigned to treatment or control groups.
Fieldwork
Also called field studies or field research, they refer
to the gathering of unprocessed data outside of a formal
context (like a lab, library, or office). Several
methodologies and approaches are utilized in field
research depending on the discipline
Findings
This refers to insights gathered from a research project
(the findings after data analysis). Even if the results
contradict the hypothesis, its main goal is to use the
data gathered to address the research questions given in
the introduction. are information that answers a
research question.
Fixed Sample
The sample is said to be fixed when a survey is repeated
multiple times yet observations are made on the same
sample rather than a different sample on each
occasion.
Focus Group
It is a type of qualitative study that entails an
informal discussion of a certain topic with a few
carefully chosen people usually 8-12(also known as a
group discussion). A knowledgeable moderator guides the
debate while maintaining objectivity and ensuring that
all topics are covered, and participants' points of
view are clearly expressed. Depending on the topic being
addressed, there may be a better discussion with fewer
participants, probably 4-6 than there would be with
many.
Forced Exposure
The exposure is called 'forced' because the
stimulus (typically an advertisement) is not presented
to respondents in a natural environment (such as in
their own homes). This can solve the common media
problem statement, that in a real-world setting, the
audience often actively avoids ads. If the forced
exposure study doesn't capture that ad avoidance,
it's missing a key insight.
Front-of-mind Awareness (aka Top-of-mind Awareness)
Also called top-of-mind awareness, it is the first brand
that springs to mind when someone is given an open-ended
inquiry about a category or industry (unaided brand
awareness). E.g., when asked to name a football team,
most people will most likely respond with Manchester
United.
Funnel Approach
In this approach, researchers start with the broad
characteristics of the topic (such as the historical
framework) and gradually concentrate on the particular
component of the study. This arrangement prevents the
answers to specific questions from skewing the results
of broad questioning.
Generalizability
Simply put, generalizability is a measurement of the
applicability of a study's findings to a larger
population or set of circumstances. It is considered
that a study has strong generalizability if its findings
may be applied broadly to a wide range of individuals or
circumstances.
Group Discussion
Refer to #Focus Group.
Group Effect
It refers to a study finding that is unique to the
participant's group of persons. A group effect may
be present in an allocated subset, such as a treatment
or intervention, or a naturally occurring subset, such
as an age group or classroom.
Groupware
The term "groupware" describes the computer
program used to facilitate online group discussions.
HTML Survey
Also called website surveys, they are a type of data
gathering technique in which a sample of respondents
receives surveys or questionnaires via the internet and
can answer to them online.
Hall Test
It’s a type of research methodology in which
participants are invited into a predetermined setting,
and are then asked to respond (usually quantitative) to
specific stimuli, most frequently foods, drinks,
advertising ideas, or other products.
Halo Effect
The halo effect takes place when we base our overall
favorable opinion of a person, thing, or brand on just
one quality. If our first impression is favorable, it
will influence the judgments we make in the future.
Hidden Issue Questioning
It is a method used in depth interviews that tries to
find key personal viewpoints that respondents might not
otherwise share if approached directly.
Holistic Test
is a test that seeks to gauge how participants feel
about a concept or product as a whole (in contrast to an
atomistic test that examines reactions to the individual
elements).
Home Use Test (aka Extended Use Test or Product Placement Test)
It involves users evaluating things in a natural usage
setting, such as their own homes. The goal of the test
is to evaluate a product after more use than only the
initial stages of use.
Hypothesis
A hypothesis outlines your expectations for the results
of your investigation. It is a speculative, untested
response to your research question. You might need to
develop a number of hypotheses for some research
projects that speak to various facets of your research
issue.
Hypothesis testing
Hypothesis testing is the process of evaluating the
strength of evidence from a sample and providing a
framework for making population-related determinations,
i.e., it provides a method for understanding how
reliably observed findings in a sample under study can
be extrapolated to the larger population from which the
sample was drawn.
Implied Population
It is the population that the sample indicates or the
portion of the population of interest that was
accessible for the study. The suggested population may
be very different from the population of interest when a
convenience sample is utilized or there is a sampling
frame error (or the ideal population).
In-depth Interview (aka One-on-One or Diad)
A qualitative research method also known as a one-on-one
or a Diad interview involves an unstructured personal
interview with a single respondent that is done by a
highly qualified interviewer. Understanding the
underlying motivations, beliefs, attitudes, and
sentiments of respondents on a certain topic is the goal
of in-depth interviews.
In-home Interview
Participants in an in-home interview are confronted with
survey questions in their own homes.
In-house Research
It is a method used in depth interviews that tries to
find key personal viewpoints that In-house research is a
study carried out by employees of a client organization
(rather than by an agency).
might not otherwise share if approached directly.
Inability Error
When respondents are unable to respond to a certain
question, this is known as an inability error. This
might be the case if they don't understand the
question, don't have the data needed to answer it,
can't recall the situations it refers to, or are
unable to articulate certain types of responses.
Incidence (aka Strike Rate)
It is the percentage of survey participants that meet
the criteria and are contacted.
Indirect Question
It is a question that requires study participants to
think about other people's behavior rather than
their own. Indirect inquiries are intended to eliminate
bias brought on by best light and social group norms.
Intended Sample
The optimum sample for a specific research study is the
intended sample (which may be different to the resulting
sample).
Interview
It is a process where a respondent and an interviewer
exchange information. This interaction is conducted
using a questionnaire, and the interviewer notes the
responses on paper or by utilizing a computer program
after asking a question or a series of questions. The
conversation can take place in person, over the phone,
or online.
Interviewer Bias
Refer to #Interviewer Error.
Interviewer Cheating
When interviewers purposefully disregard their
instructions, it is known as interviewer cheating.
Interviewer Error (aka Interviewer Bias)
It is a type of non-sampling error resulting from errors
made by the interviewer. The respondent may have been
influenced in some manner, the questions were asked out
of sequence, or the interviewer used slightly different
language (or tone of voice) than the others. It may also
involve deliberate mistakes like cheating and false data
entering.
Leading Question (aka Loaded Question)
It is a sort of inquiry that, depending on how it is
phrased, forces respondents to reply in a particular
way. More often than not, these questions are designed
to validate the knowledge that already exists rather
than to elicit an accurate and objective response.
Length of Interview
It refers to the length of time needed to conduct a
survey and record the responses. All time needed for
product tasting, concept reviews, etc. should be
factored into this time frame. For the purpose of
accurately calculating completion rates, screening time
should be displayed individually.
Likert Scale
It is a rating system used to quantify attitudes,
behaviors, and views. Following a statement or a
question, there are a set of five or seven answer
statements. Respondents select the choice that most
accurately reflects their feelings toward the statement
or topic.
Line Chart
It is a visual representation of the relationship
between two variables that are displayed on the x- and
y-axes. By connecting each point on a grid with a
continuous line, it displays related information.
Mail Survey
It is a traditional survey method in which a multi-part
survey questionnaire is mailed to a randomly selected
group of people (within a larger population) and asked
to be completed and returned to the survey researcher
for tabulation and analysis.
Market
It refers to the geographic area or locations where a
research project is conducted, such as all or a portion
of a country or all or a portion of a city.
Marketing Decision Support System
Often abbreviated as MKDSS, it aids you in making
decisions based on the marketing objectives of your
company. By using past data and allowing you to run
different scenarios to determine which strategy could be
most effective, an MKDSS can help you streamline your
efforts.
Marketing Information System
Known as an MIS, it is a system for collecting, storing,
processing and disseminating crucial marketing data. A
marketing information system's input is centered on
gathering pertinent internal and external data for
analysis and interpretation. A marketing information
system's output is the dissemination of the results
to all key managers and members of the internal
marketing team.
Marketing Research
Any method or collection of procedures used by
businesses to gather data in order to better understand
their target market is referred to as marketing
research. Companies use this information to increase
their UX, upgrade their products, and provide customers
with better products. Marketers conduct market research
to find out what consumers desire and how they respond
to products or aspects of a product.
Methodology
The methods you utilized for data gathering and analysis
are covered and explained in your study methodology. The
methodology chapter, a crucial component of any thesis,
dissertation, or research paper, describes what you did
and how you did it and enables readers to assess the
validity and dependability of your research and
dissertation topic.
Mini Group Discussion
It refers to a Focus Group with fewer participants than
the typical 8–12 (often 4-6). This gives each respondent
more opportunity to express their views and frequently
results in a deeper comprehension of the issues at
hand.
Moderator
The moderator of a focus group or group discussion is in
charge of ensuring that the conversation proceeds
without a hitch, overseeing the group's dynamics
and process, bringing up pertinent questions and ideas
for the group to explore, and making sure that the
client's goals are met. He/She leads the discussion
without influencing it.
Monadic Evaluation
Also known as a Single Product Test, it exposes survey
participants to distinct ideas. As opposed to comparison
testing, which compares many stimuli side by side, it is
typically utilized in investigations when independent
results for each stimulus are necessary. It produces
actionable deep-dive results for product and pricing
decisions by concentrating participants' attention
on one stimulus at a time.
Multiple Answers
When more than one response is acceptable for the same
question, this is known as multiple answers.
Multiple Choice Questions
Multiple choice questions are one of the most widely
used and well-liked survey question kinds because they
belong to the closed-ended question family. They enable
your respondents to pick one or more choices from a set
of predetermined responses.
Multiple Response Question
Refer to #Multiple Answers.
Mystery Shopping
A research tool used to assess service quality or
standard compliance, it evaluates the level of service
by having someone act in the role of a customer or
client and engaging with a firm.
NA (No Answer)
Not applicable is a written abbreviation that is used on
forms to indicate that you are not providing the
information requested because the inquiry is not
relevant to you or your situation. For e.g., “Please
enter N/A in the space provided for any questions that
do not relate to you.”
Natural Observation
Seeing subjects in their natural surroundings is
referred to as "naturalistic observation." The
objective is to observe behavior in an unaltered natural
environment.
Non-probability Sample (aka Non-random Sample)
A subjective (i.e., non-random) way of selecting units
from a population is known as non-probability sampling.
Non-probability sampling is a quick, simple, and
affordable method of collecting data because it
doesn't call for a full survey frame.
Non-sampling Error
All causes of error that are unrelated to sampling are
referred to as non-sampling errors. Data entry errors,
biased survey questions, biased processing and
decision-making, non-responses, inappropriate analysis
conclusions, and false information given by respondents
are just a few examples of what they can be.
Null Hypothesis
Any variation between the selected characteristics that
you observe in a collection of data is thought to be the
result of chance, according to the null hypothesis. It
is a testable claim that is typically expressed
negatively (or as a null), indicating that no change or
impact is anticipated. If the claim is proven false, the
alternative hypothesis will be approved, and the null
hypothesis will be rejected.
Observation Bias
Observer bias occurs when a researcher's
expectations, viewpoints, or prejudices affect what they
observe or document in a study. When observers are aware
of the study objectives or hypotheses, it typically has
an impact on studies. Ascertainment bias or detection
bias are other names for this kind of study bias.
Observation Study
It is a type of study where information is gathered by
keeping an eye on customer behavior or other events
taking place. A common tool in fields like sociology and
biology, particularly for epidemiological research,
observational studies are distinguished by their
statistical and demographic methods.
One-on-ones
Refer to #In-depth Interview.
One-sided Question
It is a type of leading question that only offers one
facet of the subject under consideration by the
respondents.
Online Discussion Group (aka Virtual Group)
It occurs when several previously selected study
participants are in simultaneous electronic
communication (via a PC) and they are talking about a
specific topic. Since the participants cannot see one
another during the conversation and the moderator is
directing it, there can be no visual cues exchanged, but
anonymity can be guaranteed.
Open-ended Questions (aka Unstructured Questions)
These are inquiries for which there isn't a
predetermined list of possible answers on the surveys.
The interviewer writes down the interviewee's
answer verbatim. With the use of probing and clarifying
techniques, the respondent is urged to give a full and
open response when the survey is given by an
interviewer. You can administer these queries by
yourself as well.
Opening Questions
These are the first questions in a questionnaire. Hence,
they should be engaging, straightforward, and
unthreatening to win respondents' trust and
cooperation.
Order Bias (aka position bias or sequential bias)
Respondents often favor certain items based on their
placement in a list or sequence. A list's first and
last items are more likely to be remembered than those
that appear in the centre. To avoid this kind of bias,
it is customary to rotate a roster.
Outliers
It refers to an observation that differs abnormally from
other values in a population-based random selection. In
a way, this term defers the researcher's judgment
as to what constitutes abnormal behavior.
Package Test
From early-stage development through to final
validation, pack testing entails evaluating packaging.
Given the risks of adverse consumer response, in
particular, packaging must be tested before any major
market activity.
Panel
Refer to #Consumer Panel.
Participant
Anyone who participates in a research study, other than
just those who are interviewed, such as in an
observation study or a group talk, is referred to as a
participant in general.
Personal Interview
It refers to the process of interviewers questioning
respondents in person. Any subject is fair game for the
interviewer. The in-person interview can take place at a
central location facility, the respondent's home,
or at their place of work. Depending on the subject to
be covered, these talks can be either lengthy or brief.
In this method, exhibits are frequently used to assist
the interviewee in providing answers.
Persuasion
By deducting the percentage of respondents who chose the
test brand before exposure to the advertisement (or in
the unexposed control group) from the percentage who did
so after exposure, the persuasion copy testing measure
is meant to demonstrate the ability of an advertisement
to motivate. It is the overall switch from unexposed to
exposed brand preference.
Pictorial Scale
It can be described as a tool that uses visual
components (instead of words or numbers) to communicate
the meaning of its items. The statement, the rating
system, or both may be represented by image-based
elements.
Pilot Testing
Refer to #Pre-testing.
Placement Test
Refer to #Home Use Test.
Pop-up Survey
They are a type of customer feedback poll. They are also
known as on-site surveys, on-page surveys, or survey
widgets. They are employed by businesses to covertly
gather insights from website users as they browse or use
a web application.
Population of Interest (aka Target Population or Ideal Population)
It refers to the population or group that a researcher
attempts to take conclusions from. The surveyor is
interested in learning more information about a segment
of the general populace. Numerous research projects call
for particular interest groups to make decisions in
light of their results.
Post-test
The results of post-testing are calculated for
advertisements. It looks into whether the terms of
introduction and buy are actual and not just imitations.
Post-testing is essentially more precise,
straightforward, and affordable as a result. An expanded
variety of questions can be addressed using
recognition-based post-testing.
Pre-selected Sample (aka Pre-recruited Participants)
Customers are asked to take part in a research study
that is planned for a later date and time, provided they
are eligible, after being contacted (by phone, mail, or
in person, etc.). Those who concur and are qualified are
frequently paid for taking part in the study.
Pre-test
Two distinct tasks can be referred to as pre-tests.
Before conducting a larger study, a questionnaire is put
to the test on a (statistically) small sample of
participants in order to find any issues, such as
unclear wording or a lengthy administration process. An
initial assessment (such as brand or advertising
awareness) made prior to the administration of an
experimental treatment and later measurements are also
referred to as a pre-test. Pre-tests can also be
referred to as baselines, benchmarks, or pre-waves in
this context.
Pre-testing (aka Pilot Testing)
It is the process of attempting the questionnaire on a
(statistically) small group of respondents in order to
spot any unexpected issues with the questions'
wording or flow.
Preference Test
It is a survey technique for figuring out which of two
or more variations of a resource your clients prefer.
The options are presented to study participants, and
they are requested to select their favorite.
Pricing Research
You can use pricing research to gather the customer data
you need to choose an effective pricing plan. Research
is the foundation of a successful pricing strategy,
regardless of whether you intend to raise costs or are
considering pricing a new product. It lets you know how
the demand for a product varies basis price changes.
Primary Data
Primary research entails speaking with a source directly
to get information, typically customers and potential
buyers in your target market. Primary data can be
gathered from interviews, surveys, experiments, etc.
Probability Sample
It is the process of selecting a sample from a
population when the selection is founded on the
randomization principle, also known as chance or random
selection. In general, probability sampling is more
difficult, time-consuming, and expensive than
non-probability sampling.
Probing
If respondents hesitate or are unable or unwilling to
answer a question, researchers frequently use probing as
a technique to encourage a response. For example,
"Would you lean more towards [answer] or
[answer]?" is a neutral probing strategy that
interviewers are taught to use to promote honest
responses.
Product Image
Brand image and product image are very comparable. The
term "product image" refers to the perceptions
and the underlying mental picture connected to the
object. It is a collection of opinions pertaining to a
particular item. It denotes the present values that the
product upholds.
Product Placement Test
Customers from the target market's homes are given
the test product to use as they would typically use that
kind of product. Following completion of utilization,
the respondent provides feedback on the product and
their experience using it. It can also apply to a study
in which goods are put on store shelves to track
sales.
Prompted Awareness (aka Aided Awareness)
It refers to the proportion of respondents who report
having seen something (like a brand or an advertisement)
after being exposed to some sort of stimulus
material.
Prompting
When an interviewer reads out potential responses to a
query or displays research-related content to a
respondent, this is known as prompting.
Proposal
It is a description, typically in writing, of how
marketing research data might be gathered and applied to
address a particular issue. The following parts
generally make up proposals, which are typically written
by research service providers: background, objectives,
methodology, costing, and timing.
Purchase Panel
Refer to #Consumer Panel.
Qualified Respondent (aka Eligible Respondent)
A person who satisfies the requirements established for
a specific research and is therefore eligible to
participate in it.
Qualitative Research
In order to better comprehend an issue, qualitative
research uses unstructured exploratory techniques (like
group discussions and in-depth interviews) that are
based on statistically small samples.
Quantitative Research
Big statistically representative samples of quantitative
data are gathered, and statistical analysis is typically
used. The results from qualitative research are
frequently supported by quantitative research.
Questionnaire
A methodical way of gathering data that consists of a
list of inquiries. Self-administered or given by an
interviewer, oral or written responses are both
acceptable for questionnaires.
Quota
It is the total amount of interviews that a data
collection company must conduct.
Quota Sample (aka Purposive Sample)
It is a type of non-probability sample in which the
necessary numbers of units with specific characteristics
are specified.
Random Sample
Refer to #Probability Sample.
Raw Data
It refers to information that hasn't undergone any
sort of analysis or transformation and was gleaned
straight from a source.
Reach
It is the percentage of a given broadcast audience or
universe that has at least once been exposed to an
advertisement.
Reactive Bias
It is a sort of experimental error where test subjects
alter their usual behavior as a direct consequence of
the experimental circumstances.
Recall Test (aka Recall Measurement)
It refers to a post-test that looks into
respondents' recall of information they may have
read, heard, or seen. Measurements of memory can be done
both with and without the aid of stimulus material; for
more information, see prompted and spontaneous
consciousness.
Recruiting
It is the process of inviting chosen participants (who
satisfy specified eligibility requirements) to
participate in the study.
Regression Analysis
It is the process of analyzing the relationship between
a dependent variable against independent variables. It
establishes whether a connection is present and how
strong it is. When assessing the impact of one or more
independent variables, it is also used to establish the
mathematical connection between the variables, forecast
the values of the dependent variable, and regulate other
independent variables.
Related Recall
The attention-grabbing capability of an advertisement is
measured using the Related Recall metric. To ascertain
the percentage of people who watched a program and
recalled seeing the specific commercial, respondents are
interviewed within a certain time frame following
exposure to the advertising medium.
Research Brief
It is a succinct, non-technical summary of a discussion
paper written with decision-makers in mind and
concentrating on the paper's results that are
pertinent to policy.
Research Design
It is the research project’s blueprint. It contains the
methods, equipment, and procedures used to conduct the
research. It aids in locating and solving potential
issues that may come up while conducting a study and
analysis.
Respondent
It refers to the subject (people) of a researcher's
survey.
Respondent Error (aka Response Bias)
Response mistakes signify a lack of accuracy in
answering inquiries. They can be ascribed to a variety
of things, such as a questionnaire that needs to be
improved, interviewers' or respondents'
misinterpretations of the questions, and mistakes in the
respondents' statements.
Respondent Fatigue
It is well known that when survey participants become
weary of the survey job, the quality of the data they
provide starts to decline. This phenomenon is known as
respondent fatigue. It happens when poll respondents
lose interest in and motivation for later questionnaire
sections.
Respondent Fee (aka Incentive)
It is a payment made to individuals or organizations for
their time and effort in participating in a marketing
research study.
Respondent Level Data
Data at the respondent level comes from a specific
subject.
Response Bias
Refer to #Respondent Error.
Response Latency
It measures how quickly or easily a respondent provides
an answer to a survey question after being presented
with it. It serves as a measure of attitude
accessibility, or the degree to which an attitude object
and the assessment of that object by the respondent are
strongly related.
Response Rate
It is the percentage of completed interviews out of all
those tried
Response Style
It refers to respondents' consistent propensity,
regardless of the nature of the queries, to choose
specific categories of answers.
Resulting Sample
It is the sample that has been produced in a specific
research endeavor (which may be different from the
intended sample).
Sample
It represents a portion of the target population for a
research project. A smaller group is used for data
collection in the vast majority of research projects
because it is impossible to recruit the participation of
the complete population of interest.
Sample Size
It specifies how many people will be involved in the
study. Factors such as age, gender, and geographic
location, are used to do so.
Sampling Error
Choosing a sample that does not accurately represent the
complete population of data. As a consequence, the
sample's findings do not accurately reflect the
findings from the entire population.
Screening
To determine whether respondents are qualified to take
part in a specific research project, screening is the
process of asking targeted questions. This is done right
at the start of the discussion.
Screening Questions
In order to determine whether a prospective respondent
is qualified for the survey, screening questions are
asked at the beginning of an interview or
questionnaire.
Secondary Data
Facts that have already been gathered and made public as
part of another study (other than the one at hand).
Internal and exterior secondary data are the two
categories of secondary data.
Segmentation
Markets are segmented into groups of consumers who are
comparable to one another but distinct from the
consumers in other groups.
Selection Bias
A type of non-sampling error where sample units are
chosen for treatment in a manner that results in a
profile that is different from the population's.
Selection bias may be introduced by respondents as well
as academics (putting themselves into groups to which
they aspire to belong, but they do not currently
belong).
Self-Administered (aka Self Completion)
The respondent completes the survey without the help or
participation of a researcher, such as a questionnaire
sent via mail.
Sensory Test
The analysis of a product or food (texture, flavor,
taste, appearance, smell, etc.) via the panelists'
sense of sight, scent, taste, touch, and hearing refers
to sensory testing. For centuries, food items have been
accepted or rejected using this kind of analysis.
Sequential Monadic Evaluation
It involves evaluating two or more goods or concepts one
after the other, independently. Typically, the series is
rotated to reduce order bias (i.e., respondents favoring
an object or idea because of its position in a list).
Share of Mind
The degree to which a specific brand will be associated
with a particular product group.
Simple Random Sample (aka Random Sample)
A type of probability sample in which every unit in the
community of interest has a known, non-zero chance of
being chosen.
Simulated Test Market
This test mimics real life by selecting respondents,
interviewing them, and then watching them make or debate
purchases. Mathematical models that predict variables
like awareness, trial, sales volume, effect on other
products, etc., can be developed using simulated test
markets.
Single Product Test
Refer to #Monadic Evaluation.
Single Response Question
A single response question only allows for one response
from the recipient.
Skip Pattern (aka Branching Question)
Refer to #Branching Question.
Snowball Sampling
A non-probability sampling technique where the first
respondents are chosen at random and the next
respondents are chosen based on recommendations or
information from the first respondents.
Social Class
Refer to #Socio-economic Groups.
Social Desirability
Respondents often give responses that are socially
acceptable or desirable, even though they may not be
accurate.
Socio-economic Groups (aka Social Grades or Social Class)
A population of interest is divided into socio-economic
groups (also known as social grades or social classes),
typically based on the income and job of the head of the
household, though other factors may also be used.
Spontaneous Awareness (aka Unaided Awareness or Unaided Recall)
The number of respondents that can cite a brand name
without the interviewer's help.
Stimulus Material
Any material shown to participants in research
initiatives.
Surveys
Conducting pre-designed questionnaire interviews with a
statistically significant number of respondents.
Target Population
Refer to #Population of Interest.
Taste Test
Participants are asked to assess a product's flavor
either on its own or in comparison to other products. In
order to perform blind taste tests, identifying elements
like brand names, packaging, and so on are removed.
Telephone Interview
Participants in telephone interviews receive survey
inquiries over the phone. A central telephone
interviewing facility is typically where telephone
interviews are done.
Test Marketing
A type of controlled experiment that is carried out in a
carefully chosen geographic region to ascertain the
effects of a marketing program on the revenue or profits
of a good or service.
Theatre Test
Any variation between the selected characteristics that
you observe in a collection of data is thought to be the
result of chance, according to the null hypothesis. It
is a testable claim that is typically expressed
negatively (or as a null), indicating that no change or
impact is anticipated. If the claim is proven false, the
alternative hypothesis will be approved, and the null
hypothesis will be rejected.
Unaided Awareness
Refer to #Spontaneous Awareness.
Unaided Recall
Refer to #Spontaneous Awareness.
Unbiased Questions
Questions are phrased in a way that prevents respondents
from swaying their views.
Usage & Attitude Surveys (U&A)
Research initiatives with the goal of characterizing
users (and non-users) of a product as well as their
opinions towards the product.
Verbatim (aka Verbatim Statement)
It is an exact word-for-word reproduction of the
respondent's opinion of an idea or object, with no
omissions, abbreviations, or interviewer
interpretations.
Virtual Group
Any type of group discussion that is organized using
technology and in which participants cannot physically
see one another is referred to as a virtual group.
Online group discussions, moderated email groups, and
chat rooms are a few examples.