Patient Satisfaction questionnaire
Validate usability across your wireframes and prototypes with real users early on. Use this pre-built template to capture valuable feedback on accessibility and user experience so you can see what’s working (and what isn’t).
What is a Patient Satisfaction Questionnaire?
A patient satisfaction survey consists of questions designed to get patients' answers regarding their satisfaction level. The patient satisfaction survey questionnaire aids in determining fundamental metrics related to patient care that enable healthcare facilities to comprehend the caliber of treatment rendered and any problems in the delivery of care.
The following six underlying metrics should be used to gauge patient satisfaction:
- The standard of medical care
- The interpersonal skills of the hospital staff
- Clarity and transparency
- Accessibility to relevant care, medicines, tests, etc.
Why Do You Need Patient Satisfaction Surveys in Healthcare?
Patient satisfaction surveys help you get actionable insights about patient experience by:
- Gathering input to make improvements
- Delivering treatment that is patient-centered
- Evaluating team performance
- Promoting openness
-
Increasing the loyalty and retention of
patients
When Should I Use This Patient Satisfaction Questionnaire Template?
1
Log into
Decode
With lots of unique blocks, you can easily build a page without coding.
2
Click on Study templates
With lots of unique blocks, you can easily build a page without coding.
3
Start from scratch
With lots of unique blocks, you can easily build a page without coding.
4
Add blocks to the content
With lots of unique blocks, you can easily build a page without coding.
5
Saving the Template
With lots of unique blocks, you can easily build a page without coding.
6
Publish the Template
With lots of unique blocks, you can easily build a page without coding.
You should use this patient satisfaction questionnaire when you want to evaluate how you and your team perform against-
- Overall patient satisfaction scores
- The likelihood of getting recommended by patients
- Effectiveness and method of communication with patients
- Patient wait times
- Courtesy of the hospital staff and respect toward patient well-being
- Hygiene across all facilities available
And other similar
metrics.
What is in this Patient Satisfaction Survey Template?
1
Log into
Decode
With lots of unique blocks, you can easily build a page without coding.
2
Click on Study templates
With lots of unique blocks, you can easily build a page without coding.
3
Start from scratch
With lots of unique blocks, you can easily build a page without coding.
4
Add blocks to the content
With lots of unique blocks, you can easily build a page without coding.
5
Saving the Template
With lots of unique blocks, you can easily build a page without coding.
6
Publish the Template
With lots of unique blocks, you can easily build a page without coding.
How To Use This Patient Satisfaction Survey Template?
1
Log into
Decode
With lots of unique blocks, you can easily build a page without coding.
2
Click on Study templates
With lots of unique blocks, you can easily build a page without coding.
3
Start from scratch
With lots of unique blocks, you can easily build a page without coding.
4
Add blocks to the content
With lots of unique blocks, you can easily build a page without coding.
5
Saving the Template
With lots of unique blocks, you can easily build a page without coding.
6
Publish the Template
With lots of unique blocks, you can easily build a page without coding.
This Patient Satisfaction Survey Template is completely customizable. You can change the welcome and thank you pages, the design, logic, properties, and the sample survey questions.
You can also add more relevant blocks of your
choice.
Best Practices for Creating a Patient Satisfaction Questionnaire
1
Log into
Decode
With lots of unique blocks, you can easily build a page without coding.
2
Click on Study templates
With lots of unique blocks, you can easily build a page without coding.
3
Start from scratch
With lots of unique blocks, you can easily build a page without coding.
4
Add blocks to the content
With lots of unique blocks, you can easily build a page without coding.
5
Saving the Template
With lots of unique blocks, you can easily build a page without coding.
6
Publish the Template
With lots of unique blocks, you can easily build a page without coding.
Ask clear and short questions: Make sure your survey questions are brief and straightforward. Steer clear of jargon and fancy terminology.
Concentrate on important areas: Determine which elements of the patient experience are most important to evaluate, such as wait times, politeness of the staff, communication, cleanliness, and the standard of care.
Mix up the questions you ask:
Use a range of question formats, such as
multiple-choice, open-ended, and Likert scale
(rating scale), to collect input that is both
quantitative and qualitative.
Frequently asked questions
What is a patient satisfaction questionnaire?
Self-reported patient evaluations of several
touchpoints during a patient's medical
care experience are collected via patient
satisfaction questionnaires. Factors that
could be considered include staff response,
clinician communication, technical
proficiency, and hospital atmosphere,
depending on the patient satisfaction being
assessed.
What are the research questions on patient satisfaction?
How many times a year, on average, do you
visit the hospital? How often did various
staff members at this hospital provide you
with contradicting information? Were you
questioned today about any other medical
professionals you had seen since your last
appointment?
What is the objective of patient satisfaction?
Patient satisfaction is a crucial and often
used metric to assess the caliber of medical
service. Clinical results, patient
retention, and medical malpractice lawsuits
are all impacted by patient satisfaction. It
has an impact on the prompt, effective, and
patient-centered provision of high-quality
medical treatment.
How to measure patients satisfaction?
You can use quantitative methods like
surveys or qualitative research methods like
interviews and
focus groups.
 Test.svg)
Welcome Screen
Welcome Screen
What are the top reasons that made you choose us?
Checkbox
How would you rate the quality of our product?
Star Rating
How satisfied are you with the competency of our customer support?
Likert Scale
Off the top of your head, what are the 3 words that you'll use to describe Company Name?
Short Answer
On a scale of 0-10, how likely are you to recommend Company Name to a friend or colleague?
Likert Scale
What prompted you to give the score?
Short Answer
Thank you
Thank you Screen
Patient Satisfaction questionnaire
Validate usability across your wireframes and prototypes with real users early on. Use this pre-built template to capture valuable feedback on accessibility and user experience so you can see what’s working (and what isn’t).
What is a Patient Satisfaction Questionnaire?
A patient satisfaction survey consists of questions designed to get patients' answers regarding their satisfaction level. The patient satisfaction survey questionnaire aids in determining fundamental metrics related to patient care that enable healthcare facilities to comprehend the caliber of treatment rendered and any problems in the delivery of care.
The following six underlying metrics should be used to gauge patient satisfaction:
- The standard of medical care
- The interpersonal skills of the hospital staff
- Clarity and transparency
- Accessibility to relevant care, medicines, tests, etc.
Why Do You Need Patient Satisfaction Surveys in Healthcare?
Patient satisfaction surveys help you get actionable insights about patient experience by:
- Gathering input to make improvements
- Delivering treatment that is patient-centered
- Evaluating team performance
- Promoting openness
-
Increasing the loyalty and retention of
patients
When Should I Use This Patient Satisfaction Questionnaire Template?
1
Log into
Decode
With lots of unique blocks, you can easily build a page without coding.
2
Click on Study templates
With lots of unique blocks, you can easily build a page without coding.
3
Start from scratch
With lots of unique blocks, you can easily build a page without coding.
4
Add blocks to the content
With lots of unique blocks, you can easily build a page without coding.
5
Saving the Template
With lots of unique blocks, you can easily build a page without coding.
6
Publish the Template
With lots of unique blocks, you can easily build a page without coding.
You should use this patient satisfaction questionnaire when you want to evaluate how you and your team perform against-
- Overall patient satisfaction scores
- The likelihood of getting recommended by patients
- Effectiveness and method of communication with patients
- Patient wait times
- Courtesy of the hospital staff and respect toward patient well-being
- Hygiene across all facilities available
And other similar
metrics.
What is in this Patient Satisfaction Survey Template?
1
Log into
Decode
With lots of unique blocks, you can easily build a page without coding.
2
Click on Study templates
With lots of unique blocks, you can easily build a page without coding.
3
Start from scratch
With lots of unique blocks, you can easily build a page without coding.
4
Add blocks to the content
With lots of unique blocks, you can easily build a page without coding.
5
Saving the Template
With lots of unique blocks, you can easily build a page without coding.
6
Publish the Template
With lots of unique blocks, you can easily build a page without coding.
How To Use This Patient Satisfaction Survey Template?
1
Log into
Decode
With lots of unique blocks, you can easily build a page without coding.
2
Click on Study templates
With lots of unique blocks, you can easily build a page without coding.
3
Start from scratch
With lots of unique blocks, you can easily build a page without coding.
4
Add blocks to the content
With lots of unique blocks, you can easily build a page without coding.
5
Saving the Template
With lots of unique blocks, you can easily build a page without coding.
6
Publish the Template
With lots of unique blocks, you can easily build a page without coding.
This Patient Satisfaction Survey Template is completely customizable. You can change the welcome and thank you pages, the design, logic, properties, and the sample survey questions.
You can also add more relevant blocks of your
choice.
Best Practices for Creating a Patient Satisfaction Questionnaire
1
Log into
Decode
With lots of unique blocks, you can easily build a page without coding.
2
Click on Study templates
With lots of unique blocks, you can easily build a page without coding.
3
Start from scratch
With lots of unique blocks, you can easily build a page without coding.
4
Add blocks to the content
With lots of unique blocks, you can easily build a page without coding.
5
Saving the Template
With lots of unique blocks, you can easily build a page without coding.
6
Publish the Template
With lots of unique blocks, you can easily build a page without coding.
Ask clear and short questions: Make sure your survey questions are brief and straightforward. Steer clear of jargon and fancy terminology.
Concentrate on important areas: Determine which elements of the patient experience are most important to evaluate, such as wait times, politeness of the staff, communication, cleanliness, and the standard of care.
Mix up the questions you ask:
Use a range of question formats, such as
multiple-choice, open-ended, and Likert scale
(rating scale), to collect input that is both
quantitative and qualitative.
Frequently asked questions
What is a patient satisfaction questionnaire?
Self-reported patient evaluations of several
touchpoints during a patient's medical
care experience are collected via patient
satisfaction questionnaires. Factors that
could be considered include staff response,
clinician communication, technical
proficiency, and hospital atmosphere,
depending on the patient satisfaction being
assessed.
What are the research questions on patient satisfaction?
How many times a year, on average, do you
visit the hospital? How often did various
staff members at this hospital provide you
with contradicting information? Were you
questioned today about any other medical
professionals you had seen since your last
appointment?
What is the objective of patient satisfaction?
Patient satisfaction is a crucial and often
used metric to assess the caliber of medical
service. Clinical results, patient
retention, and medical malpractice lawsuits
are all impacted by patient satisfaction. It
has an impact on the prompt, effective, and
patient-centered provision of high-quality
medical treatment.
How to measure patients satisfaction?
You can use quantitative methods like
surveys or qualitative research methods like
interviews and
focus groups.
Related Templates
Welcome Screen
Welcome Screen
What are the top reasons that made you choose us?
Checkbox
How would you rate the quality of our product?
Star Rating
How satisfied are you with the competency of our customer support?
Likert Scale
Off the top of your head, what are the 3 words that you'll use to describe Company Name?
Short Answer
On a scale of 0-10, how likely are you to recommend Company Name to a friend or colleague?
Likert Scale
What prompted you to give the score?
Short Answer
Thank you
Thank you Screen